Privacy Policy

Eth Casino may handle different categories of information to provide gambling services, maintain a secure platform and communicate with players. The information requested should be relevant to the purpose for which it is collected. The categories below are typical examples, and the exact information handled will depend on your relationship with the website.

• Account details, such as your name, date of birth, username, password, contact details, account history and account preferences. These details help create and administer your account, provide requested services and communicate with you about account activity.
• Identity and verification information, which may include documents or information used to confirm your identity, age, location or eligibility. This information supports account verification, fraud prevention, responsible operation and other checks that may be required before or during use of the service.
• Payment and transaction records, such as deposits, withdrawals, wagering activity, account balances and payment method information. These records help process transactions, resolve queries, maintain accurate account information and identify unusual, suspicious or unauthorised activity.
• Communications and support information, including messages, requests, complaints, feedback and details provided when you contact customer support. This allows questions to be answered, issues to be investigated, requests to be managed and the quality of support to be improved.
• Technical, device and usage information, such as IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times and interactions with the website. This information helps operate, maintain, secure and improve the platform.
• Cookie and similar technology information, including identifiers and preferences stored on your device. This may be used to remember settings, support essential website functions, understand how the site is used and, where permitted, help deliver relevant communications.

How information may be used

Information may be used to open and manage your account, provide casino services, process deposits and withdrawals, verify identity and eligibility, and respond to support requests. It may also be used to monitor account activity, detect fraud, prevent misuse, protect players and the website, investigate security incidents and enforce applicable terms.

Information may be used to meet legal and regulatory obligations that apply to gambling services, financial transactions, identity checks, record keeping and responsible operation. It may also support internal reporting, service improvement, troubleshooting, risk assessment and the development of website features. Marketing communications will be sent in accordance with applicable requirements and your communication choices.

Information may be combined from different interactions with the website where this is reasonably necessary to maintain an accurate account record, improve security or provide support. Automated tools may assist with security, fraud detection, account monitoring or service performance. Where a decision has a significant effect on your access to services, you may contact support to ask for relevant information about the decision, subject to security and legal restrictions.

Sources of information

Information may come from you, from your use of the website, from communications with support, from payment or verification providers, or from other service providers that help operate the platform. Information may also be generated through security, technical and transaction records. Information received from another source will be handled for appropriate account, service, security or legal purposes.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are subject to appropriate identity and security checks and may be limited where retaining or using information is required for legal, security, fraud prevention or other legitimate purposes.

• Access: you may ask for information about the personal data held about you and, where appropriate, request a copy of that data.
• Correction: you may ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: you may ask for your personal information to be deleted where there is no continuing reason for it to be retained. Some records may need to remain available for a period required by law or for the establishment, exercise or defence of a legal claim.
• Withdrawal of marketing consent: you may withdraw consent to receive optional marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available. You may continue to receive important service or account messages where they are necessary.
• Information about processing: you may ask general questions about how your information is collected, used, shared or stored.

To exercise your data rights, ask a privacy question or request an update to your information, contact support@ethcasino.online. Please explain your request clearly and provide enough information for your account or identity to be located safely. We may ask for additional details to verify that the request is being made by the relevant player. Verification information will be handled for security and request-management purposes.

If you ask for access, correction or deletion, the response may depend on the information involved, the purpose for which it is used and any continuing obligation to keep it. Deleting information from an active account may not be possible where the information is needed to provide services, maintain transaction records, prevent fraud, resolve a dispute or meet legal requirements.

Requests will be considered within a reasonable period and in line with applicable requirements. If a request cannot be completed in full, you will generally be told why, subject to any restrictions that apply. Closing an account does not automatically remove every record connected with it, because certain information may need to be retained for legal, security, transaction or dispute-related reasons.

Marketing choices

You can withdraw consent to optional marketing by contacting support@ethcasino.online or by using an unsubscribe facility included in a marketing message where available. It may take a reasonable period for a marketing preference to take effect. Even after you opt out, you may still receive non-promotional messages that are necessary for account security, transactions, service changes or other important account matters.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review the policy periodically, particularly before providing new information or using new features. Continued use of the website after an updated policy is published may indicate that you have read the revised information.